Customer Help (FAQ)

Most orders are processed within 1-2 business days. Delivery times are estimated to be between 5-7 business days, meaning it will typically take between 6 - 9 business days to receive your order.

Click on the 'My Account' icon at the top right corner of our website and follow the registration prompts.

Log in to your account, navigate to 'Account Settings' inside 'My Account' and update your shipping information accordingly.

Once your order is shipped, you'll receive a tracking number via email. You can also track your order by clicking on 'Track Order' in the main menu.

We prioritize your security and do not store credit card information without your consent. You may choose to save your payment details for future purchases during checkout.

VAT (if applicable) will be calculated and displayed at checkout.

Currently, we ship within the United Kingdom. We are working on expanding our shipping destinations in the future.

Depending on product availability and warehouse locations, items in your order may arrive in separate packages.

We offer a 30 day return policy for unused and in their original condition and packaging. For detailed information, please refer to our Returns Policy Page.

We apologize for the inconvenience. Please contact our support team at support@woofingdeals.com with your order details, and we'll assist you promptly.

We're sorry to hear that. Please reach out to us at support@woofingdeals.com with photos of the damaged item, and we'll work to resolve the issue.

If your return is approved, we’ll provide you with simple instructions on how and where to send your item back.

Please do not send items back without contacting us first, as this may delay your return.

If your order hasn't been processed yet, please contact us immediately via email at support@woofingdeals.com to update your shipping information. We will do our best to help you.

We process orders quickly, but if you contact us promptly after placing your order, we may be able to accommodate changes or cancellations.

Currently, we do not offer pre-orders for out-of-stock items. Please keep checking our website for when an item is back in stock.

Feel free to reach out to our customer support team at support@woofingdeals.com

Our opening hours are 9am – 5pm, Monday – Friday. We aim to respond within 48 business hours.

18 Marlow Place, Kellyville Ridge, Sydney, 2155, NSW, Australia